Shipping policy

Delivery
The items will be shipped within three business days after credit authorization.

Shipment within Japan
*Taxes are included. 
*Additional charges will be incurred for shipping to remote islands and notified by email.
*The shipping arrangement will be made after the receipt of the payment of such charges through shopify.
*The shipping courier cannot be chosen by customers; however, the order will be shipped via EMS if the delivery address is PO Box.
*The tracking number is provided for your convenience.

Shipment outside Japan
*We offer free-shipping for all international shipment, excluding some countries.
*The order will be shipped by EMS if the delivery address is PO Box. 
*The tracking number is provided for your convenience. 

If you have any questions regarding shipping, please feel free to contact us at customer@robo-glove.jp

Customs Duty
*Duties and taxes charged at the destination country must be paid by the recipient of the parcel, depending on the customs policies according to the destination countries. 
*Please contact the local customs office for any questions related to the customs charges.
*Towa Corporation will be not responsible for returning the parcel in case of duties not paid. 
*No refund will be made for unpaid duties.